SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Best Items (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldbestitems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s very lovely. I like it but my kitty is still figuring out how to play it.
As in the photo, but our cat is not interested.
My cat adores the feathers on the end of this toy, which encourages him to run through it repeatedly. It's been a great purchase.
The idea is interesting. The ball flips the toy, so the ball and feather are always on the bottom. One feather fell out immediately upon opening the package. The length is a maximum of 45 cm, maybe you need to stretch it, but I did not succeed. The cat showed interest, mostly to gnaw on the toy.
It's cute, but it's a little short ~
The bell and the open design of this tunnel have captivated my cats' interest, providing them with hours of fun.
got this cat adventure tunnel for my cats and it’s been a fantastic purchase. they love the crinkly sound and spend hours playing in it. the material is durable and it was very easy to set up. the tunnel is lightweight, so i can easily move it around the house to different play areas. it also folds up for storage, which is very convenient. my cats are more playful and active since we got this tunnel. they enjoy running through it, hiding, and ambushing each other. it’s great to see them having so much fun. the tunnel is spacious and has multiple entrances, making it even more exciting for them. this tunnel has been a great addition to their playtime routine. i’m very happy with this purchase and highly recommend it to anyone looking for a fun and durable toy for their cats.
The cat is very happy with the new toyIf your cat loves such a toy, feel free to buy cat tunnels
Very nice, my cats loved it
The goods profit quickly and as described. My cat plays with him with pleasure. Of the minuses in the first, the elastic mesh at the edges is not processed in the second, this mesh is very easy to gnaw through. So that the cat did not sit down with the mesh particles, I had to set it on light.
Cats show interest, according to photos, good material OK
my cat likes
Initially skeptical, I was proven wrong when our kittens immediately took to this toy. It's been a hit with them ever since.
This cat tunnel has been a wonderful purchase. my cats are obsessed with it. they love the crinkly sound and spend hours playing in it. the material is durable and it was very easy to set up. it’s lightweight and easy to move around the house. it also folds up for easy storage. my cats have been more active and entertained since we got this tunnel. it’s a great addition to their toy collection. i’m very happy with this purchase and highly recommend it to other cat owners.
My cat is afraid of it and does not use it a pity
It's cute but my cats don't like it much as they don't give it that much interest :(
i’m really pleased with this cat adventure tunnel. my cats absolutely love it and spend hours playing in it. the crinkly fabric is a big hit and they enjoy running through it and hiding. it’s well-made and sturdy, and the setup was quick and easy. the tunnel is lightweight and easy to move around, which is great for keeping their playtime interesting. it also folds up nicely when not in use, saving space. my cats are more active and playful now and it’s wonderful to see them having so much fun. the tunnel is spacious enough for them to play comfortably and they love the different entrances. this tunnel has definitely added a lot of excitement to their playtime. i highly recommend it for anyone with cats. it’s a great investment that will keep your furry friends entertained for hours.
Small like it))
Our cats are thrilled with their new toy, especially when we incorporate a laser pen into their playtime. It's a win-win for both them and us.
Walter, our cat, has been thoroughly intrigued by this open spiral tunnel, offering him a new source of entertainment.