Q#1: What are STORENAME doing to ensure safety?
We’re taking the COVID outbreak incredibly seriously and want to ensure the wellbeing and safety of staff at all times when doing work.
Q#2: Experiencing problems paying?
Oh no! Please try an alternative payment method or contact our Customer Service team and one of our representatives will help you as soon as they can!
Q#3: Can I track my packages online?
You can easily track your packages online
Q#4: Can I change or cancel my order?
Sure! You can cancel, or change your order within 24 hours of confirmation. Please contact us with your name and order number
Q#5: Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!
Q#6: There's an item missing from my order, what should I do?
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us. If you haven’t received this, please contact our Customer Service team with your order details so we can resolve this for you.
Q#7: What do I do if I've received the wrong item?
We are sorry that you have received the wrong item in your order! return it using our free returns service.